Service Animal & Disability-Related Animal Policy

Service Animals Are Not Ordinary Pets

Chez maintains separate records for pets, service animals, disability-related animal requests, and allergy or safety conflicts. Service animals are not treated as pets by default.

What Chez Does Not Require

• Service-animal registration.
• Online certification.
• A special vest.
• A government service-animal card.
• Medical documentation as a default condition of access.

Permitted Questions

When the need is not obvious, ordinary platform questions are limited to two counsel-approved questions:

• Whether the animal is required because of a disability.
• What work or task the animal has been trained to perform.

Chez does not ask a user to disclose a diagnosis, prove a disability, produce certification, or explain a medical condition.

Kitchen Safety Planning

Because personal chef service occurs in a working kitchen, the household and chef create a practical service plan together. Considerations may include where the animal will remain during active knife work, how hot pans and equipment will move, clear travel paths, whether the animal's task requires proximity to the handler, how food-preparation surfaces will be protected, how another household member's serious allergy will be addressed, and whether an alternative preparation layout is effective. Chez does not automatically exclude a service animal from a home because food is being prepared, and does not automatically permit an animal onto food-preparation surfaces.

Removal

A service animal is not removed because someone is afraid of dogs, dislikes animals, prefers no pets, requires extra cleaning, or because the animal lacks a vest or online certification. Removal is reviewed only when the animal is not housebroken, the animal is out of control and the handler does not take effective action, a specific and actual safety issue cannot be resolved through another reasonable measure, or the animal's presence would fundamentally alter the service under counsel-approved standards. Where appropriate exclusion occurs, Chez considers whether the service can still be provided through an effective alternative.

Allergy Conflicts

If a chef, household member, or guest reports a serious animal allergy, Chez opens an accommodation-conflict review considering distance, separate rooms, air filtration, scheduling changes, a different chef match, a different service layout, or an alternative service method. Private medical details are not placed in the booking's general notes.