Household Service Agreement

Account Eligibility

Chez, LLC may require identity, contact, payment, or authority verification before permitting a reservation. Creating an account does not guarantee that a particular chef, date, market, menu, or experience will be available.

Booking Authority

When a reservation is arranged by an assistant, employer, family office, property manager, concierge, travel planner, or other representative, that person must have permission from the authorized household decision-maker. The account holder remains responsible for actions taken by authorized users, household members, assistants, guests, or representatives using the account or reservation.

Accurate Household Details

The Household must promptly update Chez, LLC if any material detail changes. A significant change may require chef approval, revised pricing, a new payment authorization, menu revision, additional staffing, rescheduling, reassignment, or cancellation. Chez, LLC and the chef may rely on information submitted through the Household account.

Kitchen Conditions

The chef is not required to clean a heavily soiled kitchen, remove pest contamination, address unsafe structural conditions, or perform unrelated domestic cleaning. If the kitchen is materially unsuitable, the chef or Chez, LLC may delay, modify, relocate, or cancel the service.

Appliance Functionality

The Household should test essential appliances before the reservation when reasonably possible. The chef is not responsible for repairing household appliances, servicing electrical or gas equipment, diagnosing mechanical failures, using equipment that appears unsafe, or continuing service when equipment presents a material hazard. Appliance failure may require menu modification, additional time, alternative equipment, or cancellation. Chez, LLC does not guarantee that a chef can complete the original menu when essential household equipment is unavailable or unsafe.

Utilities

The Household must notify Chez, LLC promptly of any utility interruption. A chef is not required to prepare or store food when a loss of utilities creates an unsafe or impractical condition. Chez, LLC may modify, delay, or cancel the service when required utilities are unavailable.

Parking and Access

The Household must disclose material access challenges, including long distances from parking to the kitchen, multiple flights of stairs, limited elevator access, restricted loading areas, paid parking, gated roads, construction, narrow entrances, unsecured animals, and areas requiring special permission. Unexpected delays, paid parking, difficult loading conditions, or access restrictions may result in additional charges where clearly disclosed and legally permitted. The Household must ensure that the chef can safely enter and leave the property at the confirmed times.

Children

A Chez, LLC chef is not a babysitter, childcare provider, or supervisor of minors. The chef may pause work when a child enters a hazardous area or creates an immediate safety risk. Children may participate in a cooking class or interactive experience only when the activity was confirmed in advance and appropriate adult supervision is present.

Pets

The Household must secure an animal when reasonably requested because of aggressive behavior, repeated jumping, food interference, sanitation concerns, allergy concerns, escape risk, or safety concerns. The Household remains responsible for damage or injury caused by an animal under its ownership or control, subject to applicable law.

Allergies

Chez, LLC and chefs may use reasonable procedures to communicate and manage allergy information, but no residential kitchen or food-preparation environment can be guaranteed to be completely free from allergens or cross-contact. Chez, LLC does not provide medical advice. A Household managing a severe or life-threatening allergy should consult a qualified medical professional before reserving the service and maintain its recommended emergency plan.

Dietary Requests

Chez, LLC and participating chefs will make reasonable efforts to determine whether a request can be accommodated. Unless expressly confirmed in writing, Chez, LLC does not guarantee certified kosher preparation, certified halal preparation, a completely allergen-free kitchen, medical nutrition therapy, therapeutic dietary treatment, compliance with a religious certification program, or prevention of all cross-contact. Material dietary changes after menu approval may result in additional fees, chef reassignment, rescheduling, or cancellation.

Ingredient Purchasing

When the chef purchases ingredients, the Household authorizes reasonable purchases consistent with the approved menu, the confirmed guest count, the grocery budget, disclosed dietary requirements, reasonable quality standards, and market availability. The Household understands that ingredient prices may vary, seasonal items may be unavailable, reasonable substitutions may be necessary, specialty products may cost more, and delivery, parking, or market fees may apply if disclosed. The chef should not intentionally exceed the approved grocery limit without additional authorization except when a minor variance is reasonably necessary and permitted by the reservation terms.

Grocery Reimbursement

The chef or Chez, LLC may submit itemized receipts, digital receipts, purchase summaries, or approved expense records. The Household must report a grocery-charge concern promptly. Chez, LLC may review receipts, menu requirements, approved budgets, market pricing, and communications when resolving a dispute. Personal items, unauthorized purchases, or expenses unrelated to the reservation are not reimbursable.

Alcohol

A chef may use Household-provided alcohol in food preparation when agreed. Unless separately authorized and legally permitted, a chef is not acting as a bartender, alcohol retailer, or licensed alcohol-service provider. Chez, LLC or the chef may refuse to participate in conduct that appears unlawful or unsafe. Dangerous intoxication, harassment, threats, or unsafe behavior may result in immediate termination of the service without requiring the chef to remain at the property.

Chef Access

The Household must clearly communicate arrival procedure, entry codes, alarm instructions, locking procedures, areas available for use, areas that are restricted, and whether a Household representative will be present. A chef may not enter the property before or after the authorized service window except with permission or in an emergency. Access instructions must not require the chef to violate law, bypass security, enter an unsafe area, or assume responsibility for unrelated property management.

Restricted Areas

The chef must respect clearly communicated boundaries. The Household must not place essential kitchen equipment, approved ingredients, required utilities, or necessary access routes inside an undisclosed restricted area. Chez, LLC may document access instructions as part of the reservation record.

Property Conditions

The chef may stop or decline service when the conditions create a reasonable safety, sanitation, or legal concern. Chez, LLC may request photographs, descriptions, or other information when reviewing a reported condition.

Harassment, Discrimination, and Professional Conduct

Chez, LLC does not permit a Household to request or reject a chef based on a characteristic protected by applicable law. Legitimate requests involving allergies, cultural cuisine, language access, accessibility, privacy, or other lawful service needs may be reviewed individually. The chef may leave immediately when conduct presents a safety risk or serious policy violation. The Household must not retaliate against a chef or another participant for making a good-faith report.

Weapons

Chez, LLC does not prohibit lawful ownership merely because a weapon exists at a residence. However, the chef may decline or end service when the presence, placement, handling, or use of a weapon creates a reasonable safety concern. Nothing in this provision requires a chef to remain in a situation the chef reasonably believes is dangerous.

Illegal Activity

A chef is not required to remain at a property where unlawful conduct is occurring or reasonably suspected. Chez, LLC may suspend the reservation, preserve relevant records, restrict accounts, and cooperate with lawful government requests when required.

Photography, Recording, and Privacy

The chef may not photograph or record household members, children, guests, private documents, security systems, personal property, or the interior of the home without appropriate permission, except when documentation is reasonably necessary for an incident, damage report, safety concern, or legal obligation.

Cancellations

The Household should cancel through the designated Platform process. A casual message to a chef may not constitute a completed cancellation unless it is acknowledged through Chez, LLC. Repeated late cancellations, no-shows, access failures, or payment failures may lead to account restrictions.

Rescheduling

Chez, LLC will make reasonable efforts to accommodate a change, but the original chef may not be available. A requested change is not effective until confirmed through the Platform or by an authorized Chez, LLC representative.

Refunds

Refunds may be reduced by ingredients already purchased, nonrefundable products, completed menu-development work, travel incurred, services already performed, and applicable cancellation charges. Subjective dissatisfaction alone does not automatically establish refund eligibility, but Chez, LLC may review concerns involving material failure to perform, safety, misrepresentation, significant menu deviation, chef nonattendance, unauthorized charges, or serious service-quality concerns. Approved refunds will generally be returned to the original payment method.

Payment Authorization

Chez, LLC may place a temporary payment authorization hold before service. The Household must maintain a valid payment method. Failure of the payment method does not eliminate a valid payment obligation. The Household must not initiate a knowingly false chargeback. Good-faith billing disputes may be submitted through Household Support.

Damage Reporting

The Household must take reasonable steps to prevent additional damage. Submitting a report does not automatically establish responsibility. Chez, LLC may review preexisting conditions, property disclosures, chef statements, Household statements, photographs, service records, insurance information, and applicable agreements. Chez, LLC may facilitate communication or insurance documentation but does not guarantee payment or resolution. Ordinary wear, preexisting damage, fragile undisclosed items, appliance failure, and damage unrelated to the service may not be covered.

Food Storage

The chef may decline to store food when refrigeration is unavailable, the appliance appears unsafe, storage temperatures are unsuitable, existing food creates a contamination concern, there is insufficient space, or the Household requests unsafe storage. The Household is responsible for maintaining appliance operation after the chef leaves. Chez, LLC and the chef are not responsible for food loss caused by a later power outage, appliance failure, improper Household storage, or food remaining beyond recommended storage periods.

Leftovers

The chef may label food with available information, but the Household should not rely solely on informal labels when managing serious allergies. Some foods may not be suitable for storage or reheating. The Household should follow reasonable food-safety instructions provided by the chef and discard food when safety is uncertain.

Emergency Procedures

The Household remains responsible for maintaining personal medical plans, allergy medication, first-aid resources, and property emergency procedures.

Assumption of Ordinary Household Risks

The Household agrees to exercise reasonable care and follow safety instructions.

Service Concerns and Complaint Resolution

Chez, LLC may request a written statement, photographs, receipts, communications, witness information, or additional documentation. Chez, LLC may interview involved participants and review Platform records. Possible outcomes may include explanation, support response, refund, partial refund, credit, chef reassignment, warning, training requirement, account restriction, suspension, termination, no action, or referral to insurance or appropriate authorities. A report does not automatically establish fault. Chez, LLC will seek to protect confidentiality where reasonably possible but cannot guarantee complete confidentiality when investigation, safety, insurance, or law requires disclosure.

Dispute Resolution

Suspension or Termination of Household Access

Chez, LLC may take immediate action when delay could create a safety, fraud, legal, or security risk. Where appropriate, Chez, LLC may provide notice and an opportunity to respond. Account termination does not eliminate valid payment, investigation, record-retention, or dispute obligations.

Changes to This Agreement

Each published version will include a version number, last-updated date, effective date, summary of material changes, archived prior version, and reacceptance determination. Material changes will be communicated through reasonable methods. Where affirmative consent is required, the updated Agreement will not bind the Household until it is accepted.

Contact

For an immediate threat to life or safety, contact the appropriate local emergency service. Chez, LLC is not an emergency-response provider.