Accessibility Support

Report an accessibility barrier.

Tell us where you experienced difficulty and how we can help. You do not need to use legal terminology or identify a diagnosis. Chez staff read every request and route urgent items promptly.

What are you asking for? *

Page, feature, or document

Device and assistive technology (if any)

What were you trying to do?

Describe the barrier *

What outcome would resolve this for you? (optional)

Communication preference

Chez will make reasonable efforts to respond in your preferred format. Effective communication depends on context and urgency.

Preferred response format

Urgency

This affects a same-day booking, safety report, payment, home-entry communication, allergy information, service-animal disclosure, cancellation, account security, or a privacy right.

Your contact

Contact information is optional. Anonymous requests are accepted; providing contact details helps us follow up.

Your name

Booking reference (if related)

Phone

Preferred contact method

Accessibility statement →

Requests are reviewed by a human. Chez does not deny accessibility requests through software. You do not need to disclose a diagnosis to receive help.