Website & Mobile Accessibility Standard

Design & Development Practices

• Semantic HTML and logical heading order.
• Keyboard navigation with a visible focus indicator; skip-navigation links.
• Screen-reader labels and persistent form labels.
• Accessible error summaries and field-level error explanations.
• Accessible date pickers, calendars, address entry, payment interfaces, document uploads, messaging, booking timelines, menu and grocery approval, incident reporting, privacy-request forms, account deletion, and authentication including MFA.
• Sufficient text contrast, non-color status indicators, resizable text, responsive zoom, reduced-motion preferences, captions, transcripts, and audio descriptions where appropriate.
• Accessible PDF and downloadable documents.
• Timeout warnings and extensions; save-and-return capability where immediate action is not required.
• Alternatives to drag-and-drop and gesture-only controls.

Testing

Chez does not rely only on automated scanners. Testing includes automated tools, keyboard-only testing, screen-reader testing, mobile accessibility testing, manual form testing, and manual checkout testing. Chez involves people with disabilities in user testing where feasible.

Vendor Governance

Chez reviews accessibility for third-party components including authentication, payment processors, identity verification, background-check workflows, mapping and address tools, video tools, PDF generators, CAPTCHA, and AI-assisted features. Chez does not assume a third-party component is accessible merely because the vendor is well known.

CAPTCHA and Bot Protection

Chez does not use a visual-only CAPTCHA and provides accessible alternatives. Bot controls are configured so they do not block users relying on screen readers, keyboard navigation, VPNs, shared networks, assistive automation, or longer form-completion times.

AI Accessibility Rules

AI features do not diagnose, infer, score, or determine disability status; do not automatically deny an accommodation; do not automatically exclude a service animal; do not automatically remove a user for disability-related behavior; and do not use accommodation records or accessibility requests for marketing, ranking, or matching. AI-assisted drafts are labeled and require human review.