Hospitality Should Be Accessible
Chez is committed to providing people with disabilities an equal opportunity to access its website, mobile experience, customer support, booking services, household tools, chef application process, and other platform features. Chez works to identify and reduce barriers and to provide reasonable modifications, effective communication, and alternative access methods where required and appropriate.
Our Digital Accessibility Goal
Chez is working toward conformance with WCAG 2.2 Level AA as its internal digital-accessibility target across the public website, authenticated experiences, mobile surfaces, forms, payment interfaces, and downloadable documents. Accessibility is an ongoing process, and users may report barriers or request assistance at any time. Chez does not claim to be fully ADA compliant.
Request Accessibility Assistance
If you experience difficulty accessing any Chez feature — sign-in, booking, chef application, messaging, menu approval, payment, incident reporting, or a legal document — you may request personal assistance. Assistance is provided free of charge. You do not need to disclose a diagnosis to receive help.
Request a Reasonable Modification
Chez will consider reasonable modifications to policies, practices, and procedures when needed to provide equal access, unless the modification would fundamentally alter the service, create a legitimate safety risk based on actual facts, be prohibited by law, or fall outside the culinary service. Requests are routed to a human reviewer — never denied by software.
Alternative Booking Assistance
If the standard digital workflow is not usable for you, Chez support staff can help complete account registration, household profile setup, chef applications, service requests, match review, menu and grocery approval, payment, booking changes, accessibility or privacy requests, and incident reports. Staff will not ask for passwords, full payment credentials, or unnecessary medical information.
Effective Communication
Chez should be prepared to provide appropriate communication support when needed for meaningful access. This may include accessible electronic documents, large print, telephone support, relay-compatible communication, written chat, text-based support, captioned video, transcripts, qualified interpreter coordination where necessary, or plain-language explanations. The right option depends on the nature, length, complexity, context, urgency, and the person's usual method of communication.
Known Accessibility Issues
Chez uses cinematic film loops, editorial imagery, and third-party services (identity verification, payment processing, mapping, background checks, document signing) that may present accessibility limitations Chez cannot fully control. Where a barrier is identified, Chez works with the vendor and provides an alternative access path where reasonably available.
Report an Accessibility Barrier
Please tell us where you experienced a barrier: the page or feature, the device and assistive technology you used, and what you were trying to do. You do not need to identify a diagnosis or use legal terminology. Urgent issues affecting a same-day booking, safety report, payment access, home-entry communication, allergy information, service-animal disclosure, cancellation, account security, or a privacy right receive priority handling.
Accessibility Feedback
Feedback that is not a specific barrier is also welcome. Suggestions on wording, layout, form flow, contrast, motion, captions, or documents help us improve. Accessibility feedback is never used to rank, exclude, or profile the person who submits it.
Response and Appeal Process
Accessibility requests are acknowledged, discussed with the person requesting access where useful, and resolved with a documented decision. If the outcome does not provide effective access, you may appeal. Where feasible, the appeal is reviewed by someone other than the original decision-maker. Nothing in this process prevents you from contacting an appropriate government agency, emergency service, insurer, attorney, or other external resource.
Tell us where you experienced difficulty and how we can help.
Ask for a reasonable modification to a Chez process or interaction.
- Accessibility & Equal Access Policy
- Platform Nondiscrimination Policy
- Service Animal & Disability-Related Animal Policy
- Household Accommodation Policy
- Chef Accommodation & Access Policy
- Effective Communication Policy
- Equal Employment Opportunity Policy
- Employee Reasonable Accommodation Policy
- Website & Mobile Accessibility Standard
- Accessibility Complaint & Appeal Process